Returns, Refunds & Cancellation – United Crest

All our products pass through strict QC and FI inspections before dispatch prior to leaving our facility. Due to the nature of precious metals, strict protocols are followed to prevent misuse and ensure transaction integrity.

1. Cancellation Policy

Orders cannot be cancelled once payment is confirmed, however Cancellation requests may be considered in exceptional rare circumstances arising , subject to management approval at its sole discretion.

To request a cancellation:

• A formal written request (email) must be submitted within 24 hours of order placement. (applicable only for standard delivery shipping).
• The request must include Order details, valid genuine justification and supporting details onto reason of cancellation.
• No cancellations are allowed for Express Shipping orders under any circumstances.

2. Returns & Refund Eligibility

Refunds will be considered only in the following cases:

• Pre-dispatch cancellation with prior intimation via email with reason for cancellation.
• Failed delivery / Return to Origin (RTO).
• Incorrect product SKU denomination delivered.

3. Return Conditions

• Product must be unused, securely packed, and non-tampered in any form.
• Original tamper-proof packaging , seals, invoice copy, and labels are mandatory.
• Voided or broken seals will be rejected.

4. Mandatory Proof (Tampered/Damaged Cases)

• A clear, continuous unboxing video is mandatory.
• Video must show sealed package, label, and opening process.
• Claims without valid video proof will not be accepted.

(This is required in adherence to compliance ,due diligence and reporting to concerned stakeholders)

5. Verification & Refund

• All RTO/returned shipment(s) are first verified at our facility.
• Reverse-dispatch return logistics to our facility is to be handled by customer. Please share POD/Courier docket details beforehand by email for smooth tracking.
• Refunds are processed only after successful cross- verification of the returned item.
• Refund amount is issued via original payment method / bank transfer within 7-14 business days.

6. Non-Eligible Cases

• Change of mind, Price fluctuations, minor finishing variations arising out of minting process.
• Requests beyond 24 hours of delivery.
• Customized / made-to-order product portfolios.